UNS — To improve its service excellence, the Faculty of Medical Science (FK) Universitas Sebelas Maret (UNS) Surakarta held Service Excellence Training. This training was aimed at academic staff in FK UNS. Service excellence is a part of UNS organizational culture, UNS ACTIVE.
FK UNS is committed to providing satisfactory services for its internal and external users with support and services. The service excellence training was held in Nava Hotel Tawangmangu, Karanganyar District, on Saturday (24/9/2022). Seventy-two academic staff in FK UNS participated in the training that was led by Service Quality Officer Team from Bank Mandiri Surakarta Branch.
Vice-Dean for Human Resources, Finance, and Logistics Affairs FK UNS, Dr. Diah Kurnia Mirawati, dr. Sp.S(K). opened the training and mentioned in her welcoming speech that she believes that UNS academic staff have sufficient capital to provide excellent services. Thus, the training aims to hone their skills.
“In any condition, we need to serve everyone who comes to us well, whether they are faculty members, academic staff, or students. In the context of manners, I believe that our academic staff has good manners; it just needs to be honed and trained on how we treat guests from FK, UNS, or outside of UNS,” she stated.
Further, Dr. Diah stated that currently, there are 93 FK and 100 universities that are opening Medical Science programs in Indonesia. Thus, indirectly posing new competition for FK UNS. To win this competition, Dr. Diah reminded that academic staff and faculty members are one unit in their efforts to build excellent services in FK UNS
She hoped that all parts of FK UNS could work together to maintain the faculty image and put their sole focus on providing excellent services. The training is a step toward achieving this objective.
“Let us work together to maintain FK UNS’ image by providing the best services. I hope that together we can move closer (towards each other), which is good now but can be improved,” she added.
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The Service Excellence Training focused on services for consumers, problem-solving in the workplace, and work motivation to increase participants’ spirits in completing their tasks. The expected results of this training are better services from FK UNS academic staff and the application of UNS ACTIVE culture in the faculty. Humas UNS
Reporter: Rangga Pangestu Adji
Editor: Dwi Hastuti